URSO may receive a complaint (claim) in which the consumer describes the practice of the regulated entity which they object. The result of processing the complaint is an opinion informing the consumer about the facts found.

URSO may be also sent by the consumer a proposal for an alternative dispute resolution, aimed at concluding an agreement between the consumer and the supplier that will be acceptable to both parties of the dispute.

More details and guidelines on how to proceed:

URSO, as a state administration body responsible for regulation in network industries with a nationwide scope, deals with complaints from electricity, gas, heat and water consumers, mainly concerning compliance with the rights and obligations of suppliers and of distribution systems operators.